FCR (FIRST CALL RESOLUTION) has established a strong and professional relationship with one of the largest utility companies in the United States, to whom we provide CSR services. We supply all the necessary credentials and programs required to fulfill the job, and you transform them into our primary service.
**Please note that this is a virtual call center. While we may not meet face-to-face, communication will take place through Microsoft Teams, WhatsApp, and phone calls when necessary. If you feel uncomfortable being contacted or responding through these channels, please reconsider before proceeding with the selection process.***
Position Details:
English level REQURED at least C1 or C2!!
Work-from-home role: flexible workspace, but requires high performance and commitment.
Daily lead assignments plus handling IBC, OBC, and VM tasks during your shift.
Agents start with part-time shifts (6 hours), with the possibility of moving to full-time (9 hours) depending on performance.
Compensation: $6 USD/hour, paid via US Bank Account or Payoneer.
Payment schedule: On the 20th & 5th of each month.
Training: 1 week, 3 hours/day (Monday–Friday). Training is unpaid. You will receive theoretical instruction, observe live agents, and then begin making calls to generate income.
Commitment:
Extra hours WILL be requested, including early starts or extended shifts to complete leads. Work schedule runs Monday–Saturday.
Requirements:
Computer Specifications
Windows PC/Laptop only
Intel Core i5 or i7 (6th–8th generation)
16 GB RAM or above
Windows 10 or higher
* Internet Speed
* Test via Speedtest
* Low ping required
* Headset Must be USB (Logitech recommended)
Workspace:
*Quiet environment
*Resume
*Self-Introduction Recording
*1–2 short recordings with personal information
Payment Method: US Bank Account or Payoneer
Next Steps
We will collect the required information and contact you once final candidates are selected. For any questions, please reach out directly via WhatsApp.
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